Shipping policy

A Arcolet ("we", "us") is the operator of https://arcolet.myshopify.com. By placing an order through this website, you agree to the terms and conditions outlined below. These are provided to ensure both parties are aware of and agree upon expectations related to our service.

1. General Terms

Dispatch of orders is subject to stock availability. We strive to maintain accurate stock counts, but discrepancies may occasionally occur. If a product is unavailable at the time of purchase, we will dispatch the available items first. The remaining items, if any, will be shipped as soon as they are back in stock.

2. Shipping Costs

  • Enjoy FREE shipping on all Prepaid Orders!
  • Cash on Delivery (COD) is available with a flat INR. 200 COD charge.

3. Dispatch & Delivery Terms

Dispatch Time

We process and dispatch orders within 2–7 business days of receiving them. Our warehouse operates Monday to Saturday, excluding national holidays.

Delivery Time

Once dispatched, orders are typically delivered within 4–5 business days, depending on your location. Delivery may take longer in remote or less-accessible regions.

Change of Delivery Address

To request a delivery address change, please raise a TICKET from your Arcolet Account before your order is dispatched. No changes can be made once the order is picked up by our courier partner.

Product(s) Out of Stock

If any item is out of stock, we will ship the available items first and dispatch the remaining product(s) once restocked.

Dispatch/Delivery Delays

If your order has not been dispatched or delivered within the expected time, please raise a TICKET from your Arcolet Account so we can investigate and assist.

4. Tracking Notifications

Once your order is dispatched, a tracking link will be sent to your registered email ID. You can also find the tracking ID under your Order Details in your Arcolet Account.

  - Please allow 24 hours for tracking information to be updated after the courier partner picks up the shipment.

5. Orders Lost or Damaged in Transit

  • If the package appears damaged at the time of delivery, please reject the parcel and raise a TICKET from your Arcolet Account.

  • If the package is delivered while you were not present, or if you suspect it is lost, please raise a TICKET with adequate details.

  • If your order is lost in transit, we will coordinate with our courier partner and process a refund or replacement based on the outcome of the investigation.

6. Cancellations

You may request cancellation before your order is dispatched. To do so, raise a TICKET from your Arcolet Account.

Once the order has been dispatched, cancellations cannot be processed.

7. Marked Delivered but Not Received

If your order has been marked “delivered” but you haven’t received it, you must report it within 24 hours by raising a TICKET from your Arcolet Account. We’ll coordinate with our courier partner to resolve the issue promptly.

8. Customer Support

For all queries or support requests, please raise a TICKET from your Arcolet Account. Our support team will respond within 48 hours.